About the team and the role:

We are seeking a detail-oriented and customer-focused Commercial Claims Handler to join our claims team. The successful candidate will manage and process a range of commercial insurance claims, ensuring prompt, fair, and efficient resolution in line with policy terms, regulatory requirements, and internal service standards.

How you'll contribute:

•  Handle a portfolio of commercial claims, including property, liability, business interruption, and other commercial lines.
• Investigate, assess, and validate claims through effective communication with policyholders, brokers, loss adjusters, and other third parties.
• Review and interpret insurance policies to determine coverage and liability.
• Negotiate settlements within designated authority levels and escalate complex cases when necessary.
• Maintain accurate and up-to-date records on claims management systems.
• Provide excellent customer service by guiding clients through the claims process with empathy and professionalism.
• Liaise with legal teams and other experts to manage contentious or high-value claims.
• Ensure compliance with all legal, regulatory, and company standards.
• Identify potential fraud and refer cases for further investigation as appropriate.
• Contribute to continuous improvement initiatives within the claims department.

Requirements:

• Proven experience in handling commercial insurance claims.
• Strong knowledge of commercial insurance products and claims processes.
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving abilities.
• High level of attention to detail and organizational skills.
• Ability to manage multiple claims and meet deadlines.
• Proficient in Microsoft Office and claims management systems.

Preferred:

• Insurance qualifications (e.g., Cert CII, Dip CII) or working towards them.
• Experience with high-value or complex commercial claims.
• Knowledge of FCA and other regulatory frameworks.

Interview process:

• MS Teams call with the Talent Acquisition professional
• Interview with hiring manager (MS Teams)
• Face to face interview with hiring manager and team members 

What's in it for you? 

• Competitive salary
• Pension
• Holiday
• Private medical care

About Us

Our retail broking story in the UK began in 2021, bringing together a number of respected regional brokers to form one specialist insurance business with a shared goal: to deliver exceptional protection, personal service and real value to clients across the country.

Today, Acrisure UK Broking continues to grow, blending local knowledge with sector expertise to provide tailored cover, practical risk advice and smart solutions for individuals and businesses alike.

Acrisure is a fast-growing fintech leader that operates a global insurance broker. The Company has grown from $63 million to $4.3 billion in revenue since 2013 and deploys the best of Human and Artificial Intelligence (AI) at scale to reimagine financial service product distribution. Acrisure employs over 14,000 employees across thirteen countries. 

Led by co-founder, Chairman and CEO Greg Williams, Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure's massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

We are not partnering with agencies on any roles unless specified by the Talent Acquisition Team. Please do not send any unsolicited emails or InMail's with resumes/CV's as they will not be accepted or credited.