Junior Business Systems Analyst

Company Information:

Acrisure Re is a leading re/insurance intermediary and corporate advisor/broker dealer, offering bespoke and innovative capital, risk, and program solutions. Our expert multi-disciplinary team leverage their combined experience, market data and leading analytics to provide the very best placement and execution strategies. Our global business solutions include:

• Acrisure London Wholesale
• International Facultative
• Corporate Advisory and Solutions (ARCAS)
• Cat Modeling and Analytics

Acrisure Re is an Agency Partner of Acrisure LLC, a global fintech-leader. Acrisure has grown at a rapid rate in recent years and is now one of the 10 largest insurance brokers in the world, with ambitious plans to continue growing at an accelerated and unprecedented pace. Acrisure's unique business model, ownership structure, and entrepreneurial culture have positioned it as the largest and most successful privately held insurance brokerage in the industry.

About the Role:

We are seeking an Application Business Systems Analyst to join our Toronto-based Projects & IT team responsible for implementing and supporting all applications and systems.  Reporting to the AVP Projects, the successful candidate will engage with a broad range of stakeholders across the business and with external clients and software vendors to support our users, investigate and resolve issues, and contribute to the ongoing stable performance of our IT applications.

The office is located at 95 wellington street west, Toronto, ON and is using a Hybrid Working Model of 3 days in the office, 2 days working remotely each week.

Key Responsibilities:

• Front-line application support: Triage, investigate, and resolve user issues across several systems. Ability to document incidents, fixes, and FAQs. Ability to spot recurring problems and propose preventative actions.
• Business analysis: Elicit and clarify requirements, map processes, define acceptance criteria, track enhancements and bugs.
• UAT & releases: Ability to prepare test cases, execute and record results, raise defects, and support smooth rollouts and post rollout support.
• Stakeholder engagement: Act as a clear point of contact for users, IT teams, and vendors. Ability to communicate status, current/future state, risks/issues, and next steps.
• Knowledge & training: Create/update guides and quick-reference materials; run short how-to sessions for end users.
• Vendor & SME coordination: Escalate issues with clear replication steps and track to resolution.
• Continuous improvement: Monitor support trends and suggest process or configuration enhancements and system configurations.
• Project delivery: Participate in the roll-out of new applications by assisting in the testing, onboarding new users, and preparing training materials.

Skills & Experience:

• 2-3 years work experience in Projects, Business Analysis, IT or Applications Support at a Financial Services organization
• Bachelor's degree in Business Administration, Business Technology Management, Computer Science, or equivalent
• Excellent interpersonal and intrapersonal skills, with strong written and verbal communication abilities, including the capacity to simplify complex issues for diverse audiences
• Ability to effectively manage and engage stakeholders at all levels, fostering strong relationships and aligning expectations
• Experience with Endava software, Trace OpenTWINS and Document Management System platforms is an asset
• Knowledge of the (re)insurance industry is an asset
• Experience with Jira, Monday.com and/or ServiceNow is an asset
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

What's in it for you?

• Competitive salary
• Pension
• Holiday
• Private medical care

About Us

Acrisure is an integrated team of insurance and reinsurance specialists who bring together vast experience and expertise gained from working in markets and sectors across the world. We develop a thorough understanding of our clients' situations and markets and create unique opportunities for innovative and ingenious solutions that deliver signature value.  Acrisure London Wholesale capabilities cover all aspects of placement facilitation, namely open market, delegated authorities, MGAs and facultative reinsurance.

Acrisure Re and Acrisure London Wholesale are an Agency Partner of Acrisure LLC, providing high quality insurance and risk management services and solutions. Acrisure has grown at a rapid rate in recent years and is now one of the 10 largest insurance brokers in the world, with ambitious plans to continue growing at an accelerated and unprecedented pace. Beyond growth, Acrisure's dedication to its highly unique business model, ownership structure and entrepreneurial culture, has put us on the envious path of being the largest, most successful privately held insurance brokerage in the industry.

Our Ethos

Acrisure prides itself in achieving greatness through its people. We are a flat structure organization that see the person behind the position. It's up to you to shape your career but we provide you with every tool that we can to help you get there.

We believe teams and solutions are made stronger through different perspectives, which is why we're committed to a culture of equality, diversity and inclusion.

At Acrisure we are committed to developing our people as we believe that investing in our employees is critical not only for their individual success but the success of the organization. Through The Acrisure Academy (our learning system) we offer a variety of tailored courses and learning programs to enhance your skills and foster a culture of innovation. Additionally, we also offer ongoing professional development resources, coaching, and mentoring … by growing our people, we grow our business!

We are not partnering with agencies on any roles unless specified by the Talent Acquisition Team. Please do not send any unsolicited emails or InMail's with resumes/CV's as they will not be accepted or credited.